Housing Associations

Housing Associations

Domestic Appliance Helpline offer service and support to Housing Associations in Leeds, York, Harrogate, Bradford, Halifax, Huddersfield and Wakefield. We are able to service and repair existing appliances, and also supply and install new equipment.

Our repair service includes freestanding, integrated and heavy duty appliances. We supply and install major brands including Miele, Smeg, Rangemaster, Falcon, Bosch, Siemens amongst others. Our services include:

  • Repairs to existing domestic appliances
  • Supply and installation of new free standing appliances
  • Supply and installation of new integrated appliances
  • Supply and installation of commercial laundry
  • Samson Maintenance Plans for new and existing appliances

 

 

COVID-19 Message

Message from Neil G. Howieson, Service Director Domestic Appliance Helpline

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

s l1600This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days

  • All of our call handlers are now working from home
  • All remaining team members working in our offices are being prepared to work from home
  • Ancillary team members are now fully trained to accept calls as and when needed
  • The attending service technician will be equipped with:
    - Disposable surgical masks
    - Disposable protective gloves
    - Aerosol/ Spray disinfectant
    - Disinfectant ‘Wet-Wipes’

The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.

Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:

  • Service/ repairs
  • Routine servicing & maintenance
  • Sales of new appliances
  • Installations

If you have any enquiries about our services here at Domestic Appliance Helpline, please see our website (www.appliancehelpline.co.uk) of telephone on:

07795 979756
08434 556 557
087 007 76543

Regards,

Neil G. Howieson

Service Director

Domestic Appliance Helpline (Yorkshire)