Appliance Repair and Maintenance Appliance Repair and Maintenance

Welcome to our BORA Appointment Request page. Please complete the form below if you would like to arrange a service call for your BORA appliance.

Domestic Appliance Helpline conduct servicing and repairs to bora appliances We service BORA appliances across North East England including Leeds and West Yorkshire, Harrogate, York, Bradford, Wakefield, Halifax and Huddersfield etc. etc. For further information, please contact us. We specialise in repairs to BORA Domestic Appliances for members of the public, Schools, Charities, Housing Associations, Property/ Housing Organisations and the Local Authority Sector.

Bora Service Charges

  • Call out charge (including first half hour on premises): Contact us for quote
  • Subsequent charges per half hour: Contact us for quote

Appointment Request Form

Please complete all details requested below and click on the Send Request button. You are not obliged to accept an appointment by completing this form, but it will allow us to contact you in order to discuss the problem and agree an appropriate course of action. Please complete as much detail as you can, especially with your contact details, appliance information, and fault description. Upon receipt of your communication, we will get in touch to arrange an appointment or discuss the problem at hand.

1. Contact Details

Please add any information to the following box if your property is difficult to find such as Sat Nav postcode, landmark, street names etc. If you live in an apartment, please add your floor number to the address field on this form, and also please include any access information including car parks and security pass codes etc.

Please add as many contact points as possible so that we are able to contact you a easily as possible. For example, phone numbers might include home, mobile and work number etc.

2. Job Details

Please add any details of your Extended Warranty or Cover Plan details including any plan numbers and the name of the Warranty Company

3. Confirm and Send

*NB: The initial call out fees are only charged once. If we have to order parts and call back at a later date, the call out fee is NOT charged again.

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From master carpenter to kitchen revolutionary:

From master carpenter to kitchen revolutionary Willi Bruckbauer is the heart of BORA: visionary, creative mind and driving force behind the pioneering cooktop extractor systems. With more than 20 years' experience in the kitchen industry, the trained master carpenter knows what is important in a modern kitchen: creating a living space that meets people's needs. Extractor hoods have no role here: they are loud and ineffective, and intrude into the field of vision. Furthermore, they limit design options when planning a new kitchen. Willi Bruckbauer's vision was to create an effective vapour extraction system which at the same time satisfies the highest demands in terms of technology and aesthetics. Constant experimentation and discovery led to the creation of an innovative system which draws off cooking vapour more effectively than was previously possible. The work paid off with prestigious prizes and awards such as the "Deutsche Gründerpreis", "365 Places in the Land of Ideas", the "red dot product design award 2012" and "Plus X Award Product of the Year 2013".


The story so far:

The story so far: BORA is a young company which has rewritten history even in a short time. Its rapid growth began when Willi Bruckbauer developed and patented his first cooktop extractor system, the BORA Professional, in 2006. The next year, he founded BORA Lüftungstechnik GmbH with one employee. In 2008, not only was the BORA Professional cooktop extractor launched on the market, it was joined by the BORA Professional Gas Cooktop and a Tepan Stainless Still Grill. At the same time, work started on the development of the induction and Ceran cooktops. Now with two employees, export activities to Benelux, Austria and South Tirol could begin. In 2009, the company received its first award with the “365 Places in the Land of Ideas” prize. The focus switched to Switzerland, with the market there covered for the first time. The BORA team grew to three employees, who then also provided planning support for retail partners.

2010 was the breakthrough year - and another award came in. With six employees, the company moved to new offices, BORA Classic was launched and BORA Lüftungstechnik GmbH was awarded the German Start up Prize.

The following year saw dynamic growth for BORA: 15 permanent employees and a constant expansion of the product portfolio.

2012 could be described as the international year in the company’s development. Export activities were reinforced leading to the foundation of national companies in Austria and Australia. As a result, BORA presented itself to an international audience for the first time at the famous Euro-cucina show in Milan. BORA Classic was awarded the dot product design award, the product range was steadily increased and 27 employees had their hands full coping with the constant increase in demand for the innovative BORA cooktop extractors.

It was still full speed ahead in the company’s sixth year of existence: the BORA Basic all-in-one system was launched onto the market and, from a standing start, was awarded the Plus X Award as the product of the year 2013. As every year, the product portfolio was expanded, as are employee numbers, which had now reached 47. This level of growth required geographical change. BORA moved into its own premises, with new headquarters in the foothills of the Bavarian Alps, and opened its own training centre for retail partners and installation engineers.

BORA's international expansion was also continuing apace. As well as 29 countries in Europe, BORA was already exporting to Australia and New Zealand by 2012. The first BORA showroom opened in Sydney in 2014. Other markets BORA is currently targeting include the Middle East and South Africa. We are currently promoting the end of the extractor hood with the BORA Professional, Classic and Basic in 34 countries. Since 2012, BORA has been a kit sponsor for professional cycling team Netapp-Endura. The company took over as the main sponsor on 1 January 2015, and the team now competes under the name BORA - ARGON 18 in the most important races, including the Tour de France, the European Classics - known as the 5 Monuments - and many other cycling highlights around the world. For the year 2017, everything is pointing to finally getting promoted into the cycling champions league. Together with new co-sponsor Hansgrohe, everything is in place for competing in the World Tour with the BORA - Hansgrohe team. This specifically supports BORA’s export offensive and promotes global awareness of the brand.

There are some more wheels ensuring increased awareness and publicity for BORA: the BORA Cooking Truck hits the road on 16 wheels. The flexible vehicle has an eye-catching glass cube which is fully fitted with all three BORA product ranges. It supports the cycling team at events by providing healthy food, is used for customer events by retail partners and serves as a seminar vehicle. And the company is quite literally taking off with BORA in the air. The glass cube kitchen is lifted to a height of 30 metres using crane technology. This makes cookery demonstrations even more impressive and memorable thanks to the emotional experience. Some of BORA’s 120 employees are also heading upwards as of the end of 2015. Thanks to the company’s healthy growth, it has taken on new office space on the 7th and 8th floors of a striking tower block with impressive views in Raubling. This should give the 125 employees planned for the end of the year enough space to work effectively. BORA has already won some prestigious awards in 2016. The ICONIC Award, the German Design Award and the German Brand Award confirm the success of the product and company.

Domestic Appliance Helpline specialise in BORA appliance repairs across the North of England including Leeds, West Yorkshire, Harrogate, York, Bradford, Wakefield, Halifax and Huddersfield. We are able to repair and service the following BORA Domestic Appliances:

  • BORA extractors
  • BORA gas hobs
  • BORA induction hobs

For BORA Repairs, BORA Service and BORA Sales and Installations, Please contact Domestic Appliance Helpline via our Contact page or via the above Appointment Request page.

Message from Neil G. Howieson, Service Director Domestic Appliance Helpline

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

s l1600This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days

  • All of our call handlers are now working from home
  • All remaining team members working in our offices are being prepared to work from home
  • Ancillary team members are now fully trained to accept calls as and when needed
  • The attending service technician will be equipped with:
    - Disposable surgical masks
    - Disposable protective gloves
    - Aerosol/ Spray disinfectant
    - Disinfectant ‘Wet-Wipes’

The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.

Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:

  • Service/ repairs
  • Routine servicing & maintenance
  • Sales of new appliances
  • Installations

If you have any enquiries about our services here at Domestic Appliance Helpline, please use our contact form.


Neil G. Howieson

Service Director

Domestic Appliance Helpline (Yorkshire)