COVID-19: Message from Neil G. Howieson, Service Director Domestic Appliance Helpline Featured

As the coronavirus emergency continues to affect business, especially service businesses, we want to advise all our customers of our current actions to mitigate the effects of Coronavirus on our clients, our staff and our business. At the moment, Domestic Appliance Helpline are still offering service calls to urgent problems such as cooker/ oven/ hob breakdowns and faults on refrigeration appliances. Laundry equipment and other appliance types will be attended to where the property concerned is observing Government Covid-19 health guidelines, such as 2 Metre Social Distancing.

s l1600This communication will help you to understand what we have done during the past 7 days and what we will do in the coming days

  • All of our call handlers are now working from home
  • All remaining team members working in our offices are being prepared to work from home
  • Ancillary team members are now fully trained to accept calls as and when needed
  • The attending service technician will be equipped with:
    - Disposable surgical masks
    - Disposable protective gloves
    - Aerosol/ Spray disinfectant
    - Disinfectant ‘Wet-Wipes’

The technician attending will aim to maintain the 2 Metre Social Distancing as mandated by Government and use the above. This should be quite achievable, providing those present do likewise.

Currently we are managing to answer your telephone enquiries in a timely manner. However, as circumstances change, there may be times when answering your calls will be longer than normal. In short, our core services are currently fully available, including:

  • Service/ repairs
  • Routine servicing & maintenance
  • Sales of new appliances
  • Installations

If you have any enquiries about our services here at Domestic Appliance Helpline, please use our contact form.

Regards,

Neil G. Howieson

Service Director

Domestic Appliance Helpline (Yorkshire)

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Recent Reviews

  • Angus M
    We recently asked Neil to help with repairs to our AEG dishwasher and Smeg oven. He is responsive, knowledgeable and a pleasure to work with. The oven was quickly repaired with new parts. The dishwasher was unfortunately beyond economic repair, but Neil helped us pick a new machine that suited us and installed it too. He is our go-to and we would highly recommend him for appliance repairs and fitting.
  • Amanda Sea
    We contacted Neil when our Samsung machine broke down, it was unfortunately not repairable but he has advised us well and found us a really good replacement machine which he has fitted, tested, and taken away the old one. Neil was super helpful, very knowledgeable, professional and tidy. He clearly takes a lot of pride in his work and that is a great thing to see, we are delighted with our new washer and to have found such a competent and reliable contractor. We will definitely be using Domestic Appliance Helpline again.
  • Aisla Antonio
    Easy Communication to book a call out, clear pricing too. When Neil the engineer arrived he quickly investigated the problem, found needed to be done & fixed the issue with confidence! We'd previously been told we needed to get a new oven, so him being able to repair it instead was a relief! He went over & above and i would not hesitate to recommend him
  • Julia Evans
    Neil was very professional and extremely helpful in repairing the pilot lights and replacing knobs on our Rangemaster cooker. All is now working again perfectly. He communicated brilliantly by email and phone and gave us 25 minutes’ notice of arrival so we were able to be ready for him. Neil also gave us very helpful and accurate advice about our Miele washing machine. We are very happy to have found someone so reliable and professional to have helped us with these repairs. Thank you!
  • Liz Clarkson
    The appliance support Neil provides is brilliant. He is SO responsive and helpful. I have recommended him to many friends and this has been their experience too. With really competitive pricing I would strongly recommend getting in contact with him if you're looking for repairs or a new appliance.
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